These Terms of Use govern your use of Trael. Trael is a partnership based in the United Kingdom, trading as Trael. Our address is Coltwood House, 2 Tongham Road, Farnham, GU10 1PH. We are registered with the Information Commissioner's Office (ICO), registration reference 00014709305. By creating an account you agree to these Terms and to our Privacy Policy.
What Trael is
Trael provides personalised fitness and nutrition guidance and an AI text/voice coach, with a weekly check-in that adapts your plan.
Not medical advice
Trael provides general fitness guidance only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a GP or qualified professional before starting any new exercise or diet programme, and stop and seek help if you feel unwell. We make no medical or therapeutic-outcome promises.
Subscription, trial and payment
New accounts include a 3-day free trial with no card required. After the trial, continued access requires a subscription of £24.99 per month, including VAT where applicable (collected by Stripe). You can cancel at any time via the Stripe Customer Portal (Account screen); cancellation stops future billing and access continues until the end of the paid period.
The free trial is governed by these Terms from the moment you create your account. The paid subscription contract is entered into when you actively subscribe after the trial.
Cancellation and refund rights
As a consumer you have a 14-day right to cancel under the Consumer Contracts Regulations 2013, running from the date your paid subscription starts. The free trial requires no payment details, so this period runs from paid sign-up, not from the start of the trial.
By subscribing you expressly request immediate access to Trael during this 14-day period. If you cancel within 14 days, we refund what you paid less a pro-rata charge for the period of service already supplied.
After the 14-day period, cancellation takes effect at the end of your current billing period (via the Stripe Customer Portal); there are no partial-month refunds unless required by law.
Price changes
We may change the subscription price from time to time. If a price change affects an existing paid subscription, we will give you reasonable advance notice before the new price applies. The new price will apply only to a future billing period after that notice. If you do not want to continue at the new price, you may cancel before the change takes effect.
Free trials, offers and multiple accounts
Where Trael offers a free trial, referral offer or promotional discount, you must not create multiple accounts, delete an account and re-register, or use different email addresses or details to obtain the free trial or any promotional discount more than once, or to manipulate any offer. Where Trael offers a free trial, referral offer or promotional discount, a person who has previously held a paid Trael subscription does not become a "new customer" for promotional purposes by cancelling, deleting an account, or re-registering under different details. Trael may withhold offers from, and suspend or close, any account involved.
Acceptable use
Use Trael only for your own personal, lawful use. Do not misuse the service, attempt to bypass safety controls, or use it to provide medical advice to others.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for outcomes arising from your use of fitness guidance. Nothing limits liability that cannot be limited by law (e.g. death or personal injury caused by negligence).
Assignment and transfer of business
We may transfer our rights and obligations under these Terms to a successor business entity - for example, if our partnership incorporates as, or transfers the business to, a limited company. Any successor must honour these Terms in full, and a transfer will not reduce your rights under these Terms or your statutory rights. We will notify you of any such transfer (for example, by email or an in-app notice), and the updated legal entity details will be shown on this page. You do not need to take any action for your subscription to continue. You may not transfer your rights under these Terms to anyone else.
Governing law
These Terms are governed by the laws of England and Wales.