What is Trael?
Trael is a UK-based AI fitness and diet coach. It builds you a personalised workout plan (exercises, sets and reps) and nutrition guidance (calorie and protein targets), adjusts the plan each week from your check-in, and includes an AI coach you can talk to by text or voice.
How much does Trael cost?
Trael costs £24.99 per month. New accounts start with a 3-day free trial, and no card is needed to start. You can cancel at any time.
How does the free trial work?
The free trial gives you the complete plan for 3 days with nothing held back: your personalised workout and nutrition plan, plus the text and voice coach. We do not ask for payment details to start. After the trial, continuing costs £24.99 per month.
What does the nutrition guidance cover?
Trael sets daily calorie and protein targets personalised to you, and adjusts them weekly. Carb, fat and water tracking and step-count targets are not included today - we focus on calories and protein.
Is Trael medical advice?
No. Trael provides general fitness guidance only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a GP or qualified professional before starting any new exercise or diet programme, and stop and seek help if you feel unwell.
Who is Trael suitable for?
Trael is designed for adults aged 18 to 55. It is not suitable during pregnancy or the early postpartum period, or for people with a history of disordered eating or who are underweight - in those cases we recommend working with a GP or qualified professional instead. Our sign-up questionnaire screens for this before any plan is created.
What does the voice coach do?
The voice coach lets you talk to your AI coach hands-free: ask questions, get guidance through a session, and hear spoken replies. It is available for up to 4 hours per day. Voice audio is transient - it is processed to produce a reply and never stored.
How does Trael handle my data?
Trael complies with the UK GDPR and is registered with the Information Commissioner's Office (ICO), registration reference 00014709305. Your data is stored and processed in the UK/EU (database and authentication with Supabase in the EU; AI processing with Mistral AI in the EU; voice processing on Trael's own servers in Germany). You can export or delete all your data at any time from your Account page.
How do I cancel my subscription?
You can cancel at any time from the Account screen, which opens the secure Stripe billing portal. Cancelling never forfeits paid days: you keep full access until the end of the period you have already paid for, and nothing more is charged.
How do I contact Trael?
Email support@trael.app for help with your plan, your subscription, or anything not working as it should. We aim to reply within 2 business days.
Is Trael a crisis or emergency service?
No. Trael cannot assess symptoms or respond to emergencies. In an emergency call 999. For urgent medical advice call NHS 111. If you are struggling or in distress, Samaritans are on 116 123 (free, 24/7). Our Support & safety page lists these and other resources.
Where to read more
- On what a trainer costs and where Trael's price sits: AI personal trainer vs a human personal trainer.
- On what the calorie and protein targets mean: how many calories to eat to lose weight and how much protein you need.
- On how the app builds and adjusts a plan: what an AI fitness coach actually does.
- Everything else: the Trael blog.
Anything else? Email support@trael.app.